United Airlines has launched a Virtual Gate feature on its app which provides real-time updates to show which boarding groups are active and progress bars indicating how many people have boarded, alongside AI-supported navigation and personalised content for travellers.
Other updates to the app include United Club’s “closest and best” feature for business travelers, recommending nearby lounges based on gate proximity, with capacity information initially offered at Chicago O’Hare and rolling out to additional airports later in 2026.
Additional features include mobile bag tracking with real-time location info throughout the journey, guidance for travelling with buggies or wheelchairs, as well as reminders for required documents and biometric boarding options, and arrival information displaying live local weather, estimated arrival times and rideshare connection instructions.
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